1. Refund and exchange policies
We guarantee that subject to the following conditions, refund and exchange can be requested within 7 days (the actual date may vary according to local laws and regulations) of the purchase date (subject to actual date the product was received).:
1. Exchange can be requested under one of the following conditions:
- Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier.
- Misrepresentation of the product purchased based on original description of the product.
- Manufacturing defect(s).
2. Refund can be requested under one of the following conditions:
- When not being used, manufacturing defect of the product was found within 7 days since of receipt.
- Product has been exchanged once but still has manufacturing defect.
- Product was received 5 working days passed the guaranteed delivery date due to external factors.
3. Refund and/or Exchange can not be requested under one of the following conditions:
- Customer did not immediately report damage sustained in transit of the product.
- Refund or exchange is requested after 7 days (the actual date may varies according to local laws and regulations) of purchase (since the actual date the product received).
- Product sent in for refund or exchange not including all original accessories, attachments and packaging, or with damage on any part of the product.
- Legal proof-of-purchase or receipts are unable to be provided, or have been forged or tampered.
- Product held no manufacturing defects after testing by Limitless Tech Durban
- Crash or burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.
- Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.
- Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.
- Damage from misuse
- Drones was used for fishing, or carrying any payload
- Battery failure is excluded due to overcharge or complete discharge from incorrect or no use
- Refund Time Frame – For local credit card/debit card and PayPal, trefunds can take up to 10 business days after the product is received. For international credit cards, Visa or MasterCard, the refund can take up to 7 to 14 business days;
- For exchanges, only the defective parts will be replaced;
- Your New drone body carries a 12 month Limited warranty
- One New Drones battery, camera and gimbal have a 6 month warranty.
The Above does not apply to used or demo items
they only carry a 7 day warranty